The Anonymous Complaint Form is specially designed to log a complaint if you wish not to disclose your identity and remain anonymous.
Please fill the below form with all the details of your complaint keeping in mind the below important facts.
Important Facts:
- Stick to the facts of the complaint and write complete details about the issue.
- When submitting an anonymous complaint, avoid providing any personal information that could identify you, unless you wish to be contacted by selecting “Yes” from the below option.
- While Mbank strives to handle all complaints seriously and confidentially, anonymity can sometimes limit the bank’s ability to fully investigate or provide updates on the complaint’s progress. Hence, please reconsider and decide whether to remain anonymous or disclose your identity.
- Mbank shall due care to keep your identity as confidential, if requested, unless such confidentiality is incompatible with a fair investigation, or such disclosure is required by law enforcements or regulatory authorities.
- All cases will be reviewed and referred to the relevant independent subject matter experts for the investigation. The length of an investigation will vary depending upon the circumstances of each case.
- In all cases, we assure you that your complaint will be addressed and handled; however, if you do not provide contact information, you shall not be able to check the status or receive an update on the investigation or resulting action(s).