Get back on the right financial track!

If you have a financial commitment with us, you can trust that we will be there right by your side to guide you in times of need, and debt counselling may just be the help you require to get your financials set.
How to reach us
We’re here to support you

Let us help you through
the tough times

When to Ask for Debt Counseling

  1. Do you have more than one loan? For example, a home, car, and/or personal loan, in addition to multiple credit cards?
  2. Are you struggling to settle your monthly loan repayments, despite the fact that you earn a regular income?
  3. Are you late on paying your credit or loan amounts?

If you answered “Yes” to any one of the above questions, then we advise you to contact us so that we can assist you with tailor-made solutions.

Why to Ask for Debt Counseling

It’s important to take things in hand as soon as possible as non-payment and late payment of dues will result in accumulation of monthly charges, consequently affecting your credit history with the Al Etihad Credit Bureau (AECB).

On the other hand, timely payments will help maintain your credit score and avoid any further impact to your credit worthiness.

Please note that as per UAE Central Bank regulations, Mbank is obligated to report all accounts under debt to the AECB.

How to reach us?

Contact us using one of the ways below.
We'll be happy to discuss all your debt issues and offer debt counseling
so you can manage your liabilities better.


+971 2 412 2222


454 Shakhbout Bin Sultan Street,
Abu Dhabi, UAE

Some Tips to Manage Your Debt

  • Do not borrow more than needed.
  • Assess the necessity of taking debt, especially with Credit Cards.
  • Create a backup plan to repay debt in case of unforeseen circumstances impacting your regular income.
  • When selecting any credit facilities, compare applicable interest rates/fees and other charges.
  • Always read terms and conditions, related loan documents, and tariffs carefully.
  • Avoid signing blank documents.
  • Choose the right product that matches the end use of your loan amount and tenor.
  • Reduce/settle high-priority debts with high interest rates.
  • Regularly oversee your AECB report and credit score to identify inaccuracies.
  • Check periodic statements to track outstanding balance, payments, remaining tenor, etc.
  • Regularly check your statement info to know your spend charges and cut out unwanted expenses.
  • Keep a reminder for all payment due dates.
  • Ensure there are sufficient funds in your account to cover your payments.
  • If you are unable to meet current financial commitments, contact the bank and explain your situation, seeking assistance.

Fees and charges

Your fees and charges will be based upon your banking package and the products you hold.

Frequently asked questions

Can I reduce my debt burden ratio?

Yes. To reduce your debt burden ratio, pay off your debt.

What can increase my debt burden even if I don’t borrow anymore?

A higher cost of borrowing can increase your debt burden ratio. Informal sources or lenders can often charge high rates of interest which can increase your debt burden ratio.

What hurts my credit score the most?

Missed payments, bounced cheques, having too many credit cards and loans, and using your entire credit limit are all factors that will hurt your credit score.

Sign Up

Give us a call or fill in the form below and we will contact you. We endeavor to answer all inquiries within 24 hours on business days.

Accessibility Menu