What is Banky?
Banky is the new name for Mwallet—bringing you the same secure digital wallet with a fresh look, smoother journey, and a more intuitive banking experience.
Do I need to sign up again?
No. Simply update and log in using your existing Mwallet credentials and continue where you left off.
Will my account details or IBAN change?
No. Your account details and IBAN remain exactly the same.
What about my transaction history?
Your full transaction history is available as usual—No Change.
Is Banky safe and regulated?
Yes. Banky is part of Al Maryah Community Bank LLC and is fully regulated by the Central Bank of the UAE.
Do I need to update the app?
Yes—we recommend updating to the latest Banky app to enjoy the best experience, improved features, and enhanced security.
Need help?
Call our support team at 600 571 111 — we’re here to help.
Insurance
Global
Complete Peace of Mind.
Comprehensive insurance cover.
Benefits
Multi-trip Travel Insurance (MTTI)
- Personal Accident cover worth $2.5 Million internationally* and $500,000 for domestic travel
- Provides unlimited cover for medical emergency and evacuation
- Trip cancellation (health related $20k); Trip delay after 4hrs ($75 per hour, max $1k); missed international departure ($1.5k); missed international connection ($500); Baggage delay outbound only after4hrs (upto $300 per hr max $10k); loss of money ($500) & loss of travel docs ($1k); Personal property $10k, Hijack ($250 per day max upto $5k, Legal expenses $7.5k; Bail Bond $7.5k. Deductible applies.
Collison Damage excess Waiver (CDW)
- In the event a Cardholder is liable to reimburse a licensed rental agency for costs arising from material damage to a Rental Vehicle during the period of hire
- Provides cover to Rental Vehicle worth up to USD170,000 and rented for a maximum 31 consecutive days
Buyers Protection
- Provides protection from theft & damage on new purchases for eligible items within 365 days of the purchased date
- Offers cover of upto $10,000 per occurrence and $25,000 aggregate limit per annum
Extended Warranty (EW)
- Cardholders benefit for upto 12 months over and above manufacturers warranty
- Offers cover of upto $5,000 per item & upto $25,000 aggregate limit per annum
Fraudulent Card Misuse Protection
- All Infinite Privilege cards are protected against unauthorized transactions or fraudulent use of their card by unrelated third parties
- This insurance benefit will provide reimbursement up to $3,000 per occurrence with USD 5,000 annual aggregate limit for cardholders
- Cover applies to
- Unauthorized charges as a result of loss or theft of their Visa Infinite Privilege card*
- Unauthorized charges are made on the Cardholders’ Bank Account and/or Credit Account, when the Visa Infinite Privilege card remained in the cardholder’s possession, through*: in-store, telephone, ATM withdrawals, on-line purchase(s), by using cardholders’ eligible card information, *Fraudulent Card Misuse Protection T&Cs apply
Travel Insurance Certificate
- Coverage for Cardholder + Spouse + 5 children (age 2 to 18yrs)
- Max 90 days trip duration
- Call VIP Concierge for assistance or log onto portal: https://cardholderbenefitsonline.com/
T&Cs
- Please refer to the terms and conditions for full policy details, including cover, conditions, limits and exclusions by visiting https://Cardholderbenefitsonline.com/search-service (Access code: Aspire2016)
- Cardholder should call VIP Concierge or their bank to retrieve the relevant insurance documents for the insurances provided. Please note, concierge cannot advise on cover. Concierge can download relevant documents – Certificate, T&Cs, and send via email to the cardholder for completion if needed.
- Travel Insurance certificate: Family must be travelling together with Cardholder. A minimum of 50% of expenses must be paid by VIP card
- For Fraudulent Card Misuse: Cardholder must report unauthorized charges, loss or theft of the card to the issuer immediately and provide written notice of the claim within 30 days
- Offer is valid until end May 2026
- Disclaimer: Cardholder benefits are correct at the time of publication, but Visa reserves the right to add, remove or change benefits from time to time.
International Associate Club
Global Private Club Access
Access the members-only exclusive
Get welcomed at even the most exclusive clubs and venues with the International Associate Club membership.
Benefits
- Complimentary International Associate Club membership
- Entry to 250+ premium private business & social clubs & over 60 golf clubs worldwide across 40+countries
- Enjoy visitor privileges & access various club amenities
- Simply call the VIP Concierge to register
- Visit www.iacworldwide.com for more information
T&Cs
- Registration is required to receive the membership. Membership can be applied for by calling VIP Concierge
- Offer is valid until terminated
- Membership is available to persons over 18yrs of age.
- Membership provides non-resident membership privileges at all clubs that form the IAC network. Cardholder cannot access the club in the country of their residence
- Member is required to present his/her digital IAC membership card at the Associate Clubs that he/she is visiting and to pay for all the charges for the consumption of food & beverages, usage of facilities, purchase of goods at the pro-shops and any other charges for which the member is liable prior to departure from the club visited.
- Digital Membership card will be sent directly to the Cardholder within 6-8 weeks. All communication will be on the registered mobile & email ID of cardholder with Concierge
- Cardholder should call the club in advance to ensure there is capacity
- IAC terms and conditions apply.
Experiences & Activities
Worldwide
Discounts on Experiences & Activities
Visa Infinite Privilege brings you privileges & discounts across a wide variety of activities & experiences – from local attractions to unforgettable boating experiences.
Available across the world in multiple countries, simply call VIP concierge to book.
Benefits
Bookingbash
- Bookingbash.com offers a seamless platform to explore, book & enjoy activities worldwide
- Complimentary PRO subscription for CH
- Upto 50% off on experiences
- 100’s of offers across multiple categories
- Unlimited usage – no daily or monthly limits on usage
- Simply call the VIP Concierge to book
Getmyboat
- Getmyboat.com is amongst the worlds largest boat rental & water experience marketplace
- Over 150,000 listings in 184 countries covering 9,300 destinations
- Unlimited usage – no daily or monthly limits on usage
- Simply call the VIP Concierge to book
T&Cs
Bookingbash
- Benefits can be accessed by booking through the VIP Concierge or directly.
- Offer is valid until end Nov 2025
- Payments must be made with Visa Infinite Privilege card on BookingBash.com website or app
- Offer is not valid in conjunction with any other promotions or discounts
- Offer (Pro Subscription) is valid from day of activation for a period of 12 months
- Website’s general terms and conditions apply
Getmyboat
- Benefits can be accessed by booking through the VIP Concierge or using promocode GMBVIP10 on the site/app.
- Offer is valid upto end Feb 2026
- Payments must be made with Visa Infinite Privilege card on getmyboat.com website or app
- Discounts applicable on boat rental costs only. Fuel, crew & tips are additional & not applicable for the offer
- Offer is not valid in conjunction with any other promotions or discounts
- Website’s general terms and conditions apply
- Images are for illustrative purposes only. Please do not use for communication
Yacht Program Camper & Nicholsons
Worldwide
Discover the world of Super Yachting!
Camper & Nicholsons are experts in luxury yachting activities & will provide tailored advice & support, whatever the requirements.
Yachts are available globally including Mediterranean, Middle East, Central America, Europe & Baltics, Pacific, South East Asia, Africa, Caribbean, Antarctica & Indian Ocean
Benefits
- Euro 5,000 Credit upon booking (minimum charter of Euro 100,000)
- Credit can be used for any activity / experience offers by Camper & Nicholsons. These can be:
- F&B
- Bespoke local excursions packages
- Entertainment
- Beauty & Wellness
- & more
- Complimentary Chauffeur Transfer to & from the booked Charter (capped at total of Euro 500)
- Dedicated broker to coordinate the charter & activities
- Simply call the VIP Concierge to book
- Some examples for experiences that can be opted for:
- Onboard Mixologist
- Onboard DJ
- Onboard Masseuse
- Onboard Yoga Instructor
- Onboard flower arrangement & decoration
T&Cs
- Benefits are only valid when booking through the VIP Concierge
- Offer is valid until terminated
- Booking to be placed at least 72hrs in advance and is subject to availability
- Activities planning needs advance notice & may take upto a week to organize
- Minimum Charter fee of Euro 100,000
- Maximum no. of charter guests: total of 12 persons.
- Maximum luggage 2 bags per person
- Payments to be via bank transfer direct to Camper & Nicholsons – Concierge will provide the details upon
confirmation of booking. - Cardholder identification & proof of address to be provided at the time of booking
- For full terms and conditions please contact the Concierge
VIP Dining Experience
Experience selected & Premium Restaurants
Flavourful meals.
Indulge in a wide range of culinary experiences, where every experience is a perfect blend of the exquisite.
Access some of the most popular restaurants with extraordinary style & delightful menus across GCC
Benefits
- Seamless Concierge led reservations
- Guaranteed discounts of upto 50%
- Discreet billing (no need to ask or flash any promo code, bill will be presented with discount)
- Unlimited guests
- Simply call the VIP Concierge to book
Culinary Dining
- Luxury Culinary membership: Over 40+ Michelin selected & premium restaurants
- Across GCC: Available across Dubai, Abu Dhabi, Riyadh, Kuwait, Doha & Bahrain
- Visit https://www.supperclubme.com/quintoffers/ to view the offers
T&Cs
- Partner Terms and Conditions apply
- Offer is valid upto end Sept 2025
- All payments must be made by Mansoura Visa Infinite Privilege card
- Reservations are subject to availability & cancellation policy may apply
- Concierge will share the list of available restaurants with cardholder
- Discounts range from 15% to 50%. Concierge will confirm the details of the offer at the time of reservation
Lacure Premium Villas
Luxury Villa Rentals
Villa Lifestyle
We combine the best of luxury hotel experience with the best of the luxury villa experience to deliver an exceptional service.
The Lacure experience is hand-crafted by discerning travel experts & designed with an attention to detail & first-hand knowledge of the villa & the destination. We take care of the entire journey from planning & local destination reservations to on-the-ground care.
Each guest receives a personalized itinerary, access to custom and in-villa services & world-class staff to ensure their experience is seamless
Benefits
- Exclusive price discount of 10%
- USD 500 Credit – select your choice of value added services
- Simply call the VIP Concierge to book
- Visit: www.lacurevillas.com for more information
Benefits
- Global premium properties: Scenic Destinations
- Ultimate Privacy: Private Luxury Villas
- Unparalled Personalization: Personalized Care designed for every detail
- Lacure Concierge: Travel experts assists in handcrafted experiences
- Value Added Services*: Private Chef; Butler service; Chauffeurs; Private Jet/Yacht
T&Cs
- All payments must be made by Mansoura Visa Infinite Privilege card
- Reservations to be made at least 7 days in advance & are subject to availability & cancellation policy applies
- The names & coordinates of local person/entity who will act as the local concierge/keyholder will be provided
- Value added services are subject to availability and may vary from property to property
- A deposit will be kept to cover, without limitation, the costs of any damages or breakages
- Most may have a no smoking & no pets policy
- These are private residences and large parties & loud music are not allowed.
- These properties are not commercially run establishments and it means that the style and level of service will vary from property to property. It is hoped that guest will appreciate and respect the charm of these unique privately owned & decorated with their own character & qualities.
Hotel Benefits Program
Worldwide
Luxury Hotel stays.
Access elite level hotel benefits at some of the most sought-after hotel properties in the world.
Enjoy the convenience of booking through VIP concierge, at over 1,500+ super premium hotels worldwide
Benefits
- Complimentary room upgrade (subject to availability)
- Early check-in/late check-out (subject to availability)
- $100 (or local equivalent) Spa and/or Dining Credit
- Complimentary Wi-Fi (if available)
- Simply call the VIP Concierge to book
- Sample of some Hotel groups in the programme
- Ritz-Carlton Hotels & Resorts
- St. Regis Hotels & Resorts
- Waldorf Astoria & Conrad Hotels & Resorts
- Mandarin Oriental Hotels & Resorts
- Luxury Collection Hotels & Resorts
- Oetker Collection Hotels & Resorts
T&Cs
- Benefits are only valid when booking through the VIP Concierge at the Hotels Best Available Rate
- Offer is valid until terminated
- All prices & offers are subject to availability and change until the time of the booking
- For full terms and conditions please contact the Concierge
Cruise Program
Worldwide
Luxury Cruising
Combine luxury lifestyle with the casual freedom of Cruising.
Visa Infinite Privilege offers access to bespoke voyages across the major cruising corridors of the world -Mediterranean, Europe, Caribbean, Asia & more
Benefits
- 1 Complimentary Shore Excursion per person (for all Cardholder & family)
- Upto $250 per person (or equivalent) Shipboard Credit (for Cardholder & family booked)
- Complimentary chauffeur driven private car; to or from airport or within city limits
- Simply call the VIP Concierge to book
- Premium Cruise operators included in the programme
- Ritz-Carlton Yacht Collection
- Ponant
- Crystal
- Regent Seven Seas Cruises
- Explora Journeys
T&Cs
- Benefits are only valid when booking through the VIP Concierge & booked with a Mansoura Visa Infinite Privilege Credit Card
- Offer is valid until terminated
- Benefits are subject to the cruise ship or route being booked & may vary from operator to operator
- All prices & offers are subject to availability and change until the time of the booking
- Benefits are applicable for all family members that are booked by the Cardholder for the trip. Cardholder must be present for the cruise
- For full terms and conditions please contact the VIP Concierge
Car Rental
AVIS
Priority Service.
Avis Group operates one of the world’s best-known car rental brands with a truly global footprint. Following discounts and privileges are available for Visa Infinite Privilege Cardholders.
Benefits
- Complimentary Upgrade to AVIS Presidents Club tier
- Upto 35% discount on standard rates & 30% off on retail rates
- Priority service at counter
- Guaranteed Rental (reservation to be made 48hrs prior to pickup)
- Double Upgrade on weekends (upon availability)
- Single Upgrade at airports & railway stations
- Simply Call VIP Concierge for more information
T&Cs
- Terms and Conditions apply.
- Offer is valid until end Dec 2025
- All payments must be made by Visa Infinite Privilege card
- Reservations are subject to availability & cancellation policy applies. Minimum 24hr advance booking required
- Up to 35% discount on Standard Rates may apply when booking made less than 24 hours
- Double Upgrade: (Subject to availability. Not eligible for vans, luxury, Select Series and Prestige cars, and rentals longer than 14 days )
- Single upgrade: (Subject to availability at downtown locations. Not eligible for vans, luxury, Select Series and Prestige cars, and rentals longer than 14 days)
Car Rental
SIXT
Drive in luxury.
Rent a car with Visa Infinite Privilege and enjoy a host of special perks.
Benefits
- 20% discount worldwide on car rental
- Status match: SIXT Platinum tier- Exclusive Counter & parking for Quick access: No waiting or formalities required when picking up your rental car- VIP treatment: SIXT prioritizes your reservation when calling up to 48 hours prior to your rental start- Free upgrade (upon availability)- 4 hours mobility guaranteed in the unfortunate case of a breakdown
- 10% discount on pre-booked rides on Sixt Rides
- Book on Visa co-branded Sixt page at www.SIXT.AE/VIPCEMEA or call VIP Concierge for more information
T&Cs
- Terms and Conditions apply
- Offer is valid until end Oct 2025
- All payments must be made by Visa Infinite Privilege card
- Reservations are subject to availability. Cancellation & route restriction policy may apply
- Taxes, surcharge are additional & extra additional are not included in the offer
- Reservations are made by car category & not specific models
- Minimum age may vary by location & car category
- For prebooked rides, taxi and other ride-hailing services are excluded
Meet & Greet – Dubai & Abu Dhabi
Airport Meet & Assist
A friendly welcome.
An arrival/departure/transit service at Dubai Airport
Benefits
- Complimentary unlimited airport meet & assist
- For Cardholder & their family (upto total 4 passengers)
- One car for airport transfer (Dubai only)
- Simply call the VIP Concierge to book
- Dubai : Marhaba Airport Meet & Assist
- Personal escort, buggy transfers, fast-track through immigration, full porter service & complimentary airport transfer service
T&Cs
- Cardholder to call the VIP Concierge to book meets & assist & Airport transfer for Dubai.
- Offer is valid until terminated.
- Bookings to be made at least 24 hrs. in advance for Dubai.
- Service is subject to availability. Advance booking is recommended.
- Greeter will be available 2hrs before flight take off time.
- Service is available to family members only when travelling with the cardholder. Additional accompanying guests will be charged at actuals.
- Buggy service must be explicitly booked in advance & is based on availability.
- Standalone airport transfer are unavailable and cannot be requested.
- Marhaba terms and conditions apply.
Meet & Greet – Global
Airport Meet & Assist
A warm welcome wherever you fly to.
An arrival/departure/transit service at over 40+ airports globally
Benefits
- Cardholder receives unlimited complimentary airport meet & assist service across 16 travel destinations
- 25% discounts on standard rates for Cardholder guests
- 25% discount on standard rates across all other global airports
- Simply call the VIP Concierge to book
- List of destinations where CH received complimentary service : Abu Dhabi, Amsterdam, Barcelona, Cairo, Dublin, Istanbul, Kuala Lumpur, London (LGW & LHR), Los Angeles, Madrid, Mumbai, Munich, New York City, Nice, Paris, Rome
- Service is subject to availability & advance booking is required
T&Cs
- Cardholder to call the VIP Concierge to book
- Offer is valid until terminated
- Service is subject to availability. Advance booking is recommended
- Bookings should be made at least 48hrs in advance of the service. Bookings less than 48 hrs. in advance may incur additional charges
- Greeter will be available 2hrs before flight take off time.
- Complimentary service is only available to Cardholder.
- Additional accompanying guests have to book in advance through VIP Concierge. In case of no bookings, service would be refused.
- Fast track maybe included in some locations if the airport authority allows it.
- The list of destinations where the cardholder receives complimentary service is as follows: Amsterdam, Barcelona, Cairo, Dublin, Istanbul, Kuala Lumpur, London (LGW & LHR), Los Angeles, Madrid, Mumbai, Munich, New York City, Nice, Paris, Rome. This list is subject to change without prior notice.
- Other Terms and conditions may apply
Airport Lounge Access
Global Access – Dragon Pass
Wait in luxury.
Always have the space with access to hundreds of airport lounges all over the globe with Visa Airport Companion App through Dragon Pass
Benefits
- Unlimited Complimentary Airport lounge access for Cardholder +1 guest (total 2 passengers).
- Access DragonPass with over 1,300 airport lounges in more than 500 cities
- Cardholder to download the Visa Airport Companion (VAC) app & create your account (from Google Play or App Store on your mobile phone).
- Supplementary cardholder must download the Visa Airport Companion (VAC) app & create their own accounts
Create your Visa Airport Companion (VAC) membership
- Enter your card details (Name on card, card number, Expiry Date, CVV, country of issuance) for eligibility check.
- Enter personal details (Name shown on passport, mobile number and email address) for verification and accept Terms and Conditions.
- Verify your account by inputting OTP in the VAC app.
- Create and confirm password.
- Enable Biometric and Offline access.
- Account is created and VAC membership number will be assigned
Using Visa Airport Companion (VAC) App when Travelling
- Search for participating lounges on VAC app and visit the lounge
- Showcase the QR code or VAC membership number on the VAC app to the lounge attendant.
- Lounge attendant will scan the QR code or enter the Cardholder’s VAC membership number. They will check the registered name on the app against the cardholder’s boarding pass/passport.
- In case of any complaint/dispute, Cardholder to complete the complaint form on the app.
T&Cs
- Visa Airport Companion (VAC) app membership is required.
- Cardholder must be travelling to avail the service.
- The VAC membership number/QR code needs to be presented to the lounge staff for checking.
- The access includes 2-3 hours depending on the lounge.
- Children under 2 years old have complimentary access. For children, 2 years old or older, standard charges apply.
- Additional accompanying guest over and above the eligible will be charged on Visa card stored on file.
- Visa Airport Companion (VAC) App T&C apply
24/7 VIP Concierge
Worldwide
Always on Call.
Visa Infinite Privilege offers UHNW-I the ultimate in luxury and convenience with complimentary Global Lifestyle Concierge
Benefits
- Unlimited 24/7 access to global concierge service with multi-lingual lifestyle managers
- VIP Concierge is equipped to organize whatever the Cardholders requests
- Organize Unforgettable Moments: From exclusive restaurant bookings and culinary experiences to hotel reservations for business or leisure, from chartering / hiring cars to yachts & jets, from shopping & gifting services to recommendations for Beauty, Health & Wellness, from access to international events to bespoke experiences. Nothing is impossible
- Multiple Channels of reach
- Whatsapp service for 24/7 chat
- Dedicated contact number
- Cardholder to call the dedicated Concierge line to register for the service and register their mobile and email id
- Cardholder can register a personal assistant to liaise for requests on behalf of the Cardholder
T&Cs
- VIP Concierge will only service legal & ethical requests
- Offer is valid until terminated
- Concierge cannot commit to fulfilling all requests as some request may hinge on supply and capacity
- Cardholder to call the dedicated Concierge line to register
- Cardholder must be registered to the VIP Concierge programme first before using WhatsApp or being able to make any requests.
- Cardholder must use their registered mobile number / email with Concierge to place requests
- Cardholders personal assistant must be registered on the cardholders concierge profile in order to use the WhatsApp on his/her behalf
- Images, texts & documents can be shared visa WhatsApp service
- Voice messages & videos are not supported features
- For security reasons, card information (card number, expiry date & CVV) must never be shared via WhatsApp
Airport Chauffeur Service
Airport Pick & Drop
Have your doors opened.
A private chauffeur car services available to or from the airport
Benefits
- Complimentary Airport pick up or drop (one ride per trip booked)
- Across 80+ cities in over 35+ countries (not available in GCC countries)
- Cardholders booking first class airfare through VIP Concierge will receive a complimentary one way trip in a first class car & cardholders booking business class airfare through VIP Concierge will receive complimentary one way trip in a business class car.
- Simply call the VIP Concierge to book
- Trip can be either from the airport to the affiliated city centre / central business district OR from the city centre / central business district to the airport. Max kms apply post which cardholder will have to pay.
- Driver will wait for upto 60 minutes (Asia pacific region) & 30 minutes (rest of the regions) from landing time at the airport. Longer than this is payable by cardholder additionally as per service provider rates.
- Driver will wait for up to 15 minutes from in city pick up time. Longer than this is payable by cardholder additionally as per service provider rates.
T&Cs
- Cardholder to call the VIP Concierge at least 48hrs in advance to book
- Offer is valid until terminated
- Cardholder must be travelling to avail the complimentary service
- Service is subject to availability. Advance booking is recommended
- Any excess mileage or different location is paid for entirely by the cardholder
- For services with more than 1 car, cost for additional car will be at the cardholder’s expense
- Visa funded service includes one baby seat, additional baby seats are charged at usd25 per seat to the cardholder
- Cancellation within 24hrs is 100% charged
- Amendments within 24 hrs. f the service time for any changes greater than 2 hrs. which is not the result of an airline delay will be considered a cancellation. This will be considered as a
- Visa funded service and any rebooked trip will be at the cardholder’s expense
- Not available in GCC countries. Destinations subject to change without prior notice