By accessing this website and using the online services provided herein, you agree to the terms and conditions outlined below. If you do not agree to these terms, please refrain from using this site or any of its services. Unauthorized use of the website is strictly prohibited. Any breach of these terms will result in the automatic termination of access rights, and you must immediately destroy any downloaded or printed content.
1. Consumer Protection Commitment
Al Maryah Community Bank L.L.C (“Mbank”) is committed to treating its customers fairly and upholding the highest standards of transparency, integrity, and customer protection in accordance with the Consumer Protection Regulations and Standards issued by the Central Bank of the UAE.
Mbank is committed to protecting the rights and interests of its customers in line with the Consumer Protection Regulations and Standards issued by the Central Bank of the UAE. We ensure fairness, transparency, and accessibility across all our services and communications. For any concerns, feedback, or complaints, please contact us at 600571111 or complaint@mbankuae.com or escalate to the Central Bank of the UAE via their official channels.
2. Dispute Resolution or Complaints Mechanism
If you have any concerns or complaints, you may contact us at 600571111 or complaint@mbankuae.com. You also have the right to escalate unresolved complaints to the if we cannot resolve your complaint to your satisfaction, or you remain dissatisfied with our resolution, you have the right to escalate your complaint to the Ombudsman Unit for the United Arab Emirates “Sanadak” at www.sanadak.gov.ae or by calling 800SANADAK(7262325).
3. Ownership & Intellectual Property
All contents of this website—including text, images, audio, software, and other materials—are the exclusive property of Mbank and are protected under applicable intellectual property laws. Mbank retains full copyright, trademark, patent, and proprietary rights. Unauthorized reproduction or distribution of any content is strictly prohibited.
4. Submissions to Mbank
Any information or material submitted to Mbank via this website or email is considered the property of Mbank, unless otherwise governed by specific law or customer agreement. Mbank reserves the right to use such material for any appropriate purpose, subject to applicable data protection regulations.
5. Product & Service Availability
Not all products or services mentioned are available in all jurisdictions. Eligibility is subject to Mbank’s discretion, prevailing regulations, and applicable terms and conditions.
6. Data Privacy
All personal data shared with Mbank will be processed in accordance with our Customer Data Privacy Policy, available on our website and in mobile applications. Any information submitted to Mbank will be handled in accordance with applicable data protection laws and Mbank’s Privacy Policy Customers retain their rights to access, correct, or delete their personal data as required under UAE law.
7. Accuracy of Information
Mbank endeavors to maintain accurate and up-to-date content on the website. However, it provides no warranties or guarantees as to the completeness, reliability, or accuracy of the content. The website content is for general information only and should not be used as the sole basis for making business or financial decisions.
8. Limitation of Liability
Mbank shall not be held liable for any direct, indirect, incidental, or consequential losses or damages resulting from the use of the website, including but not limited to system errors, website inaccessibility, or content inaccuracies.
9. Virus Protection
Mbank disclaims liability for any damage caused by viruses or malicious components arising from the use of the website. Users are advised to take appropriate safeguards to protect their systems.
10. Website Availability
Mbank does not guarantee that the website or its services will be available at all times. The bank reserves the right to suspend, modify, or withdraw access at its discretion without prior notice.
11. External Links
This website may contain links to third-party websites. Mbank is not responsible for the content, services, or consequences of visiting such external sites, and does not endorse or guarantee their information.
12. Rights Reserved
Mbank reserves all rights not explicitly granted herein. These terms are subject to revision, and continued use of the site constitutes acceptance of the latest version.