
Fraud Awareness
To report fraudulent activities, please contact us on 600571111


Keep Your UAE Pass Safe
Fraudsters are using deceptive methods to target bank customers by exploiting UAE Pass authentication and mobile SIM takeover schemes. Protect yourself and your bank account by staying informed and vigilant.
Fraud is a serious issue that affects individuals, businesses, and the economy as a whole. It can take many forms, from identity theft and credit card fraud to investment scams.
The best way to combat fraud is to raise fraud awareness. Being aware of it helps protect your personal and banking information.
This page provides you with some information and tips on how to prevent fraud.

Think
Mbank will never call you from an overseas number or message you on whatsapp or social media applications.
Mbank will never call from a mobile number; Mbank will usually call you from a landline number with the bank name clearly showing.
Bank/Police/Government entities will never ask you to share an OTP or any other sensitive information.
Beware of messages from unknown numbers/ people on social media posing as bank/police/government officials.

Do Not
Participate in social media unrealistic investment offers.
Click on unrecognized links in emails, SMSs, social media messages, etc.
Approve UAE Pass access requests, unless they are initiated by you.

Protect
Never share your personal or bank account details with anyone. They can be used to take money from your account or card.
Change your online and mobile banking app passwords regularly and set strong passwords.
If you suspect that your personal details have been compromised, report it immediately to Mbank’ Customer service representatives.

Your Password is
Your Key to Financial Safety
Protect it Wisely
In today’s digital age, your passwords act as the first line of defense for your financial and personal information: protect them wisely!

Adam’s Fraud Prevention Series
Fraud is a global issue that affects individuals in different forms, and in an interconnected world where financial transactions take place digitally and seamlessly, it is vital to have awareness and preventive measures in place to safeguard yourself from falling victim to fraud. To know more about how fraud happens and what you can do to prevent it, check out Adam’s Fraud Prevention Series.

Are You Fraud-Resistant?
With the increasing number of cyber threats and data breaches, it is crucial to understand the importance of online security and take the necessary measures to protect your personal and financial information.

Stay Safe from Debit / Credit Card Fraud
Fraudsters might use your physical card or stolen credit card numbers to make purchases in your name or impersonate you — here’s how you can guard your card and stop them from doing so!


Investment Portfolio Fraud
If it sounds too good to be true, it probably is! Beware of unrealistic promises and verify any financial advisor’s credentials and licensing before working with them.
Personal Information Request Fraud
Mbank will never ask for your sensitive information over the phone! Never share your bank account details with anyone pretending to be a bank employee.


Authentication Fraud
Always double-check any offers received via messages by calling your bank. Stay cautious and protect your personal and banking information.
Help Request Fraud
Cross-check urgent requests received through social media or emails with a direct phone call. Do not share your card details on social media, emails, or messaging apps.

Product Promotion Marketing Fraud
Never believe in too good to be true offers or deals, and never sign a contract before reading the terms and conditions thoroughly. Stay cautious and protect your personal and banking information.